Support
We usually reply within 1 business day.
Email: admin@bluemath.app
Please include your Word version (e.g. "Word 2021 on Windows", "Word on the web") and, if it's about a specific document, a small sample file that reproduces the problem.
Please include your Word version (e.g. "Word 2021 on Windows", "Word on the web") and, if it's about a specific document, a small sample file that reproduces the problem.
Before you write
- Check the documentation and FAQ — installation, sign-in, and the most common conversion questions are covered there.
- Rendering seems stuck? Close and reopen the task pane; if you are offline, image rendering needs a connection on first load.
- Payment / Pro activation: upgrades are reconciled manually within 24 hours. If your plan hasn't updated after that, email us with the transfer note you used.
Feature requests & feedback
BlueMath is built closely with math teachers. If a formula converts incorrectly or a workflow feels slow, tell us — sample documents are the fastest way to get a fix.
Security
If you believe you have found a security issue, please email admin@bluemath.app with the subject "SECURITY". Do not post it publicly before we have had a chance to respond.